What comes with the Nuvoe Pod Reward?
The Nuvoe Pod comes with one Nuvoe Pod, one Magnetic Anchor and one magnetic USB charging cable.
Last updated: November 12, 2020 19:24
What is the Nuvoe Bottle?
The Nuvoe Bottle is specifically designed to work with a Nuvoe Pod. It has the magnetic anchor built into the structure of the bottle (but not touching the water) and holds the Pod in the optimal position to clean the bottle from top to bottom. The internal surfaces of the bottle are highly polished 316L medical grade stainless steel to provide the highest level of corrosion resistance and better light reflection. The lid is also designed to expose as much of the internal surfaces as possible.
Last updated: November 12, 2020 19:24
How often does the Nuvoe Pod need recharging?
The Nuvoe Pod will last up to 1 month with regular daily use. You remove the Pod for charging by placing your hand over the neck of your bottle and making a deliberate ‘shoving’ motion downwards. The pod will decouple from the magnet and roll out the bottle neck….easy!
Last updated: November 12, 2020 19:24
What material is the Nuvoe Pod made out of?
The Nuvoe Pod is covered in BPA free, food grade and water safe rubber.
Last updated: September 13, 2021 20:45
What material is the Nuvoe Bottle made out of?
The bottle is made from highly corrosion resistant medical grade 316L stainless steel. The outer sleeve is a non-slip rubber.
Last updated: September 13, 2021 20:45
How does Nuvoe keep my bottle clean?
The Nuvoe Pod will automatically turn on inside your water bottle every 2hrs for up to 30 seconds. This ensures your bottle and water is constantly being disinfected throughout the day and night. This prevents any biocontaminants inside your bottle from developing into a biofilm - which is the stuff that smells and makes your water taste off.
Last updated: September 13, 2021 20:46
What is Deep Clean?
Deep Clean is our strongest sterilisation cycle. It turns on the LEDs for 3 minutes to ensure your water is seriously disinfected. It will kill up to 99.9999% of germs and microorganisms in water that you might take from a natural water source or when traveling in locations where the tap water is not 100% reliable.
Last updated: September 13, 2021 20:46
What colours are available?
The Nuvoe Pod comes in our Slate (light grey) colour option. The Nuvoe Bottle will be launching with six colours - Slate, Midnight (blue/black), Coral (red/orange), Chive (dark green), Robin (soft blue) and Citrus (yellow) and feature a colour-matched Pod. You can choose your colour when you complete the shipping survey.
Last updated: September 13, 2021 20:50
What types of bottles does the Nuvoe Pod work with?
The Nuvoe Pod will work with most refillable water bottles as long as they meet our minimum size and material compatibility requirement.
Minimum neck opening diameter=36mm / 1.4”
Minimum bottle internal diameter = 64mm / 2.5”
Materials: Stainless steel, aluminium, single-wall glass and BPA free rigid plastic (copolyester).
Nuvoe works best with non-insulated bottles (single wall) metal and glass bottles.
Nuvoe CAN work with insulated bottles made from stainless steel or aluminium. If you are concerned about performance, Nuvoe insulated bottles are specifically designed to work with Nuvoe.
Nuvoe has reduced efficiency in glass and plastic bottles as the UV-C light is not reflected internally.
Nuvoe is NOT recommended on double wall insulated glass bottles.
Last updated: September 13, 2021 20:51
Does the Pod work with an insulated bottle?
Yes. Nuvoe has been tested with most name-brand insulated bottles on the market. In our testing, we see the Pod holding well for typical day-to-day activity where you are handling or carrying a water bottle. The main reason the Pod will fall off the anchor is if the bottle is dropped or if you are running / jogging. If it becomes decoupled from the Anchor - it is very easy to refit by rolling the bottle in your hands until you feel it jump back onto the Anchor with a pleasing ‘snap’. Please note that when the bottle is filled with water, it adds buoyancy to the Pod reducing the strength needed from the Anchor and this reduces its chance of dropping off even more.
Last updated: September 13, 2021 20:55
Can I still keep ice in my bottle?
Yes! Ice is not a problem and won’t dislodge the Pod if shaken while ice cubes are in the bottle. If it does become dislodged it is easy to roll the bottle around until you feel the magnet reengage…no need to open the lid.
Last updated: November 12, 2020 19:24
Does the Pod work with hot drinks?
We do not recommend using the Pod in hot water. The battery is rated to work up to 60 degrees celsius.
Last updated: November 12, 2020 19:24
Is there a risk I could swallow the Pod?
The Pod is larger than the safety guidelines for choking hazards provided by the US Consumer Product Safety Commission. Additionally, the magnetic anchor has over 7kg of pull force acting between the Magnetic anchor and the Pod - more than strong enough to keep the Pod in place during normal day-to-day activity. It takes a very deliberate action to get the Pod to release from the magnet for recharging.
Last updated: November 12, 2020 19:24
What is Kickstarter & Indiegogo?
Kickstarter and Indiegogo are a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: September 13, 2021 20:56
Are you shipping internationally?
Yes - we are shipping Nuvoe world-wide! Check the campaign page for our latest shipping estimates.
Last updated: November 28, 2020 16:35
When will I receive my reward?
We are planning to complete production in November 2021 and will be shipping as soon as the product has passed our quality control checks.
Last updated: September 13, 2021 20:56
Returns Policy
Our goal is to provide you with quality, safe and reliable products. All funds will be used for mass production and launching Nuvoe. According to the Kickstarter & Indiegogo Terms of Use, we will not provide refunds or returns on Nuvoe rewards. If you receive a problematic item, please report it immediately after receiving the package and contact us at [email protected]. We value your support and we will put in all our efforts to ensure that you have an awesome experience using Nuvoe.
Last updated: September 13, 2021 20:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.